Frequently Asked Questions

Expand All Collapse All

ePaystub Program Overview

    Why is Kelly putting our paystubs online?

Online paystubs allow you the convenience of accessing your pay data when and wherever you choose, instead of relying on the mail and personal recordkeeping.

Kelly is taking a step toward “going green” – eliminating paper documents and the energy it takes to create and deliver them each year.
Top

    How secure is the Kelly ePaystub?

The ePaystub is much more secure than a paper paystub; no paper to be mailed, lost in your desk or car, saved in a drawer or shredded. Only you will know your password. We encrypt all data transmissions using strong industry security standards.
Top

    Am I required to enroll in Kelly ePaystub?

Kelly strongly recommends that all employees enroll in ePaystub. In some states, Kelly requires participation in ePaystub. If ePaystub participation is required in your state, you will be notified by your Kelly Representative.
Top

    What is an ALT ID and where can I find it?

ALT ID is a unique identifying ID number and is located on your paystub in the upper right corner.
Top

    Who has the rights/capability of seeing my ePaystub?

Only you and the Kelly Payroll Center have these rights.
Top

    What information will be on the ePaystub?

You will see the same information that you currently see on your paper paystub. The ePaystub will be formatted to print on a standard 8.5 X 11 letter-sized page. If you normally receive a time card with your paystub, it will be available to print as a second page.
Top

    Can I view past paystubs?

The site will store ePaystubs for up to 16 months. As payrolls are processed, the history will build; but no records prior to enrollment will be available on the site.
Top

    When will my current ePaystub be available?

Upon enrollment into the Kelly Electronic Earnings Documents System, your ePaystub will become available on Thursday (in most cases) 7 to 10 business days after enrollment. If you selected notification options, you will receive the notification as soon as your Kelly ePaystub is available. You can log in to the Kelly Electronic Earnings Documents System to view your ePaystub anytime.
Top

    Will I be informed or notified when my new paystub is available?

When enrolling in Kelly ePaystub you will have the opportunity to provide a current email address and/or phone number for text messaging notifications and indicate your preferred means of communication. You will then be notified of your new ePaystub availability via your preferred means of communication.
Top

    Can I print my ePaystub from the site?

Yes, the ePaystub will be in PDF format. You will need Adobe Acrobat Reader to view or print PDF documents.
Top

    What do I need to do to qualify for ePaystub?

You need to be enrolled in direct deposit or Chase payroll Card.
Top

    What if I don’t have direct deposit?

Kelly’s standard method of pay is by direct deposit. Please contact your local Kelly branch to enroll in direct deposit and take advantage of epaystub.
Top

    How do I get a time card?

If you submit a paper time document each week, go to page 2 of the ePaystub to find and print a time card. Be certain to use a new time card for each position and print a new time card each week. Making multiple copies from one week to reuse could result in delays in receiving your pay.
Top
ePaystub Questions / Contacts

    What if I have questions?

If you have questions about the contents of your ePaystub, contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948). For all other questions, including enrollment, how to log in, or how to use the Kelly Electronic Earnings Documents site, contact the help desk, toll-free at 1-800-733-7842. Agents are available to assist you 24 hours a day, seven days a week.
Top

    If my contact information changes, who should I contact to update it?

Contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948).
Top
eW-2 Program Overview (US/PR only)

    Why is Kelly making W-2s available online?

Online W-2s allow you the convenience of accessing your earnings data when and wherever you choose, instead of relying on the mail.

Eliminating paper documents and the energy it takes to create and deliver them each year is part of Kelly’s Sustainability Project to protect the environment.
Top

    How secure is the Kelly eW-2?

The eW-2 is much more secure than a paper eW-2; no paper to be mailed, lost in your desk or car, saved in a drawer or shredded. Only you will know your password to the secure Web site. We encrypt all data transmissions using strong industry security standards.
Top

    Am I required to enroll in Kelly eW-2?

No, your enrollment in Kelly eW-2 is voluntary.
Top

    What do I need to do to qualify for eW-2s?

Everyone who would normally receive a paper W-2 is eligible to enroll in eW-2. By electing to participate in Kelly eW-2, you acknowledge that you have the ability to access and print your Kelly eW-2.
Top

    Is there a cost associated with enrollment in eW-2?

No, there is no fee and you will not be charged to enroll.
Top

    Do I need to re-apply for the eW-2 program annually?

No, you will remain in the eW-2 program unless you choose to decline from the program.
Top
Getting Started with eW-2 (US/PR only)

    What information will I be asked to provide when I enroll in Kelly eW-2?

The only information required to enroll is information used to authenticate you as an eligible employee to the Kelly Electronic Earnings Documents system. This information includes your ALT ID (from a recent paystub); if you do not have a paystub, contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948) to obtain your ALT ID number. During the enrollment process you will create your own Kelly User ID and password. You will also need to supply an e-mail address and/or phone/text messaging number for notification purposes.
Top

    What is an ALT ID, and where can I find it?

The ALT ID is a unique identifying number that is located on your paystub in the upper right corner if you are enrolled in direct deposit. If you are not enrolled in direct deposit and get a regular check it is located on the upper left corner under your social security number.
Top

    What if I forget my Kelly User ID?

After you have a registered e-mail address and/or text message number, the system has a secure option to recover your Kelly User ID. Instructions on the site will walk you through the process. If there is any problem with using this feature, contact the help desk at help.desk@hovservices.com or 1-800-733-7842.
Top

    What if I forget my password?

The secure site has many self-service features, including a password reset. Instructions on the site will walk you through the reset process. If there are any problems with using this feature, contact the help desk at help.desk@hovservices.com or 1-800-733-7842.
Top

    Which e-mail address should I enter when enrolling in Kelly eW-2?

The e-mail address you enter when enrolling in Kelly eW-2 is your choice and need not be the same e-mail address you have provided to your Kelly branch.
Top

    Why should I provide a primary e-mail or text message address?

The system requires an e-mail address or text messaging address to be used for eW-2 notifications, password resets, and recovery of lost user IDs.
Top
Viewing Your eW-2 (US/PR only)

    What information will be on the eW-2?

The information on the eW-2 is the same content found on a paper W-2.
Top

    Can I view past W-2s?

No, records prior to enrollment will not be available on the site.
Top

    When will my current eW-2 be available?

Upon enrollment in the Electronic Earnings Document system, your eW-2 earnings statement will be available online in mid-January for the prior year’s earnings. Paper copies of W-2 earnings statements will be mailed later in January to employees who do not enroll in the eW-2 option, and should arrive by the end of January.
Top

    How will I be informed or notified when my eW-2 is available?

When enrolling in Kelly eW-2, you will be asked to provide a current e-mail address and/or phone number for text messaging notifications and indicate your preferred means of communication. You will then be notified of your eW-2 availability via your preferred means of communication.
Top

    Can I print my eW-2 from the site?

Yes, the eW-2 will be in PDF format. You will need Adobe Acrobat Reader to view or print PDF documents.
Top

    How long will my eW-2 be available online?

Your eW-2 will be available online through at least October 15th of each tax year.
Top

    What is a 3rd Party W-2, and does it apply to me?

Some Kelly employees received earnings that generated a W-2 earnings statement from an outside party. If you are one of those employees, you will be able to view and download the 3rd Party W-2 statement. If not, no statements will be listed in this category.
Top
Making Changes to eW-2 (US/PR only)

    What if I change my mind after enrolling in Kelly eW-2?

If you choose to decline from the program, call our help desk toll-free at 1-800-733-7842. Agents are available to assist you 24 hours a day, seven days a week.
Top

    If I decline from the Kelly eW-2 option, how long will it take to receive my paper W-2?

If you choose to decline from the program, and want a paper W-2 mailed to you, contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948) and ask them to request a copy of your W-2 to be mailed to you. W-2 print requests are processed and mailed weekly.
Top

    What happens if I worked for Kelly as a temporary employee and was later hired as a full-time employee?

You will have two separate W-2s and will access them from two separate Web sites. Whichever site you access first will notify you of the second W-2 and direct you to the other Web site.
Top

    If after reviewing my eW-2 online, I determine it needs to be revised, what should I do?

Contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948) for assistance.
Top
eW-2 Questions (US/PR only)/ Contact

    What if I have questions?

If you have questions about the contents of your eW-2, contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948). For all other questions, including enrollment, how to log in, or how to use the Kelly Electronic Earnings Documents site, contact the help desk, toll-free at 1-800-733-7842. Agents are available to assist you 24 hours a day, seven days a week.
Top

    If my contact information changes, who should I contact to update it?

Contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948).
Top